WTBS 11 – Keeping Score: Providing Physician Feedback

What does the evidence say about the true utility of physician performance feedback and scorecards? Do they meet a real need for information to guide self-improvement or just scratch our competitive itches? What do we know about the best way to provide feedback? In this month’s guest blog Dr. Amy Cheng, the Emergency Department Director of Quality Improvement at St. Michael’s Hospital in Toronto with an interest in physician performance feedback, reviews what’s known and comments on her own experiences...

By |2016-12-22T16:36:22-05:00December 20th, 2016|Categories: Clinical Practice, Emergency Medicine, Waiting to be Seen|Tags: , , , , , |2 Comments
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WTBS 10 – EM Quality Assurance Part 2: Individual Responsibilities

Last month in introducing part one of our guest blog on quality assurance I told a story about a missed opportunity with follow-up care. This month I’d like to share a story with a happier ending. Recently, a patient presented at our emergency department (ED) with a non-specific fever. After discharge the patient’s blood cultures were reported positive, but attempts to reach this person over the ensuing 36 hours at the contact numbers provided were unsuccessful. An enterprising colleague googled the patient and found contact information online that eventually led to a call to the patient in a hotel room in another city, but when reached the patient was ill and confused...

By |2016-10-25T13:00:32-04:00October 25th, 2016|Categories: Clinical Practice, EM Cases, Emergency Medicine, Medical Specialty, Waiting to be Seen|Tags: , , , |0 Comments
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WTBS 9 – EM Quality Assurance Part One: Improving Follow up from the ED

This is Waiting to Be Seen 9 on EM Cases - Improving Follow up From the ED, Quality Assurance Part 1. We all face the challenge of how to manage final reports that arrive after the patient has been admitted or discharged, but some EDs are more organized and diligent than others in systematically addressing their obligations in this area. In this two-part guest blog, Dr. Lucas Chartier, an emergency physician in Toronto, will discuss best practices in departmental organization in part one and the obligations of the individual physician in part two. No ED will ever be perfect, but there are some positive lessons to share and we likely all can do better in reducing risks related to test result follow-up.

By |2016-10-17T11:36:04-04:00September 27th, 2016|Categories: EM Cases, Emergency Medicine, Waiting to be Seen|Tags: , , , |0 Comments
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